Returns & exchanges
Refund Process
To start the refund process, please contact our friendly customer service directly. They will assist you with the refund and provide you with the return address. Avoid clicking the "refund" button or filing an appeal on your own, as it may cause unnecessary delays.
Returning an Item
Returning an item is simple. Ensure the item is unused, undamaged, with the original label and complete box, and send it back within 30 days of the delivery date. Please note: We only offer one free return or exchange within 30 days after the sale. For multiple exchanges, the buyer will need to pay the exchange shipping fee. Then contact our customer service via phone or email for assistance.
Remember to include the invoice/warranty card with the returned package, as returns without these documents cannot be processed. Once we receive the product and confirm its condition, we will initiate the refund process. Please note that refunds are only processed for products in their original condition and packaging.
Contact Information
Email: support@pupu888.com
------------------------------------------------------------------------------------------------------
Customer Service and Satisfacti Guarantee
If you have any questions, our dedicated customer service team is available via email or Whatsapp. We promise to respond within 24 hours. Your satisfaction is our priority, and we strive to provide genuine products. Our products come with a 30-day money-back guarantee .
30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you can return it within 30 days of the original purchase date for a full refund.Please note that the product must be returned in its original condition and packaging, and any accessories or components included in the purchase must also be returned.
Note: The time starts from the day you receive the package. If you still want to return the watch beyond the 30-day free return and exchange policy, we will check the depreciation or damage after receiving your returned product and charge part of the depreciation fee.
If you exceed the 30-day free return period, we will not provide return or replacement services for non-quality-related issues. If the return request is due to a product quality problem, we will carry out warranty service in accordance with our policy.
------------------------------------------------------------------------------------------------------
Return Shipping
Usually, we will cover the return shipping costs for quality issues. You need to pay the shipping fee upfront and provide proof of payment. Once we receive the product, we will immediately refund the shipping fee. However, if the product is returned due to customer damage, the shipping cost will be borne by the customer.
Non-quality issues are not eligible for a second return or exchange. Otherwise, a service fee of 20% of the order amount will be charged, and you will need to cover the shipping costs.
Order Cancellation
Unfortunately, once an order is shipped, we cannot cancel it. However, upon receiving the package, you can either keep it or contact us to arrange a return. To cancel an order that hasn't been shipped, please reach out to our customer service team.
Refund Timing
Please note that refunds will be issued for the exact price of the purchased item. The refund will be processed within 3 to 5 business days to the original card used for the purchase, or you can choose to receive online store credit. We do not accept refunds via alternative cards or different payment methods. Processing payments may take an additional 7 to 10 business days for the refund to be credited to your account. If the remaining products on your returned order amount to less than $60, a $10 shipping fee will be deducted from the refund. For PayPal payments, we will refund you on the same day we receive the returned product, and you will receive the refund on the same day we initiate it.
Exchanged Items
Exchanges will be processed within 3 business days and shipped via standard shipping. Please refer to the estimated shipping time, which is typically similar to the time it took for you to receive the product initially.
Return Handling Fee
There is no handling fee for returns or exchanges; however, customers are responsible for shipping costs.
Package Status
We will provide you with a tracking link via email once we start shipping your package. If you have any questions, please don't hesitate to contact us.
Email: support@pupu888.com
Return Address
Please ensure all returns are processed and submitted before sending them to the address below. Sending returns to the correct address will facilitate your return process.
Return Address:
No. 80, Fengqing Road, Fenggang Town, Dongguan City, Guangdong Province, China
For returns, please contact customer service via email :support@pupu888.com.